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Google Business Profile: the free listing most businesses ignore

When someone searches for a clinic, a hotel or a builder nearby, your Google Business Profile is often the first thing they see.

Google Business Profile: the free listing most businesses ignore

Before people visit your website, they often see your Google Business Profile: the panel with your photos, hours, reviews and a button to call. For local businesses it can be the most important page you own.

Get the basics right

  • Your exact business name, with no extra keywords
  • The right main category, plus a few relevant extras
  • Opening hours, including holidays
  • A phone number that is answered
  • A link to your website or a relevant landing page

Photos do the selling

Add real photos of your space, your team and your work, and keep adding them. Profiles with fresh photos look active and trustworthy.

Ask for reviews, and reply to all of them

Make asking for a review part of your routine, with a short link sent on WhatsApp after a good experience. Reply to every review, including the difficult ones, calmly and briefly.

Post like it is a social channel

Updates, offers and events keep your profile current. A short post each week is enough to show you are open and active.

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